Rubber Track FAQ

Every rubber track is defined by three measurements: Width x Pitch x Links (e.g., 450x86x56). You can find this information:

• Stamped on your existing track's sidewall
• In your machine's operator manual
• Using our Track Finder by selecting your equipment make and model

If you're unsure, call us at (850) 816-7898 with your machine's make, model, and serial number—we'll confirm the exact track you need.

The guide type refers to the shape and position of the internal guide lugs that keep your track aligned on the undercarriage. Common types include:

• N-Type: No center guide (smooth bottom)
• W-Type: Wide center guide
• B-Type: Dual offset guides (staggered)
• T-Type: Triple guide system
• K-Type: Narrow center guide

Important: Guide types are not interchangeable. Installing the wrong guide type will cause the track to derail or damage your undercarriage. If you're unsure of your guide type, send us a photo of your current track's underside and we'll identify it for you.

Yes! As long as the track size (Width x Pitch x Links) and guide type match your machine, you can swap between tread patterns freely. Many contractors run:

• C-Block for summer construction and demolition
• Zig-Zag for winter snow removal and muddy conditions
• Multi-Bar for landscaping and turf-sensitive work

Check out our Tread Pattern Guide to find the best match for your application.

Yes. All TrackTECH rubber tracks are designed as direct OEM-fit replacements. They match factory specifications for width, pitch, link count, and guide configuration. Our tracks fit all major brands including:

• Bobcat, CAT, John Deere, Kubota, Takeuchi
• Case, New Holland, Komatsu, Hitachi, Volvo
• Yanmar, Gehl, Mustang, ASV, and more

Use our Track Finder to confirm compatibility with your specific machine.

We offer free returns within 30 days for unused tracks in original packaging. If you ordered the wrong size, contact us and we'll arrange an exchange for the correct track at no additional cost (you just cover return shipping).

To avoid sizing issues, we recommend using our Track Finder or calling us before ordering. We're happy to verify fitment before your purchase ships.

Yes! We offer free LTL freight shipping to all 48 contiguous United States. This includes:

• Commercial and residential delivery
• Liftgate service when required
• Full shipment tracking

All orders are palletized and secured for safe transit. There are no hidden fees or surprise charges at checkout.

Most in-stock rubber tracks ship same day or next business day when ordered before 12:00 PM Central Time.

Transit time is typically 1–3 business days depending on your location and carrier availability. You'll receive tracking information as soon as your order ships.

Yes! We offer local pickup and delivery within a 50-mile radius of Destin, Florida (216 Mountain Dr). Local pickup must be scheduled in advance.

To arrange pickup or local delivery, call us at (850) 816-7898 or note your preference in the order comments at checkout.

We accept all major payment methods:

• Visa, Mastercard, American Express, Discover
• PayPal
• Shop Pay
• Apple Pay / Google Pay

All transactions are processed through Shopify's secure, PCI-compliant checkout. We never store or see your card details.

Yes. TrackTECH offers volume discounts and fleet pricing for contractors, municipalities, rental companies, and equipment dealers.

For bulk orders or recurring purchases, contact us directly at (850) 816-7898 or email support@newrubbertrack.com with your equipment list and quantity requirements. We'll provide a custom quote within 24 hours.

If you need to change or cancel your order, contact us as soon as possible. We process orders quickly, so changes can only be made before the order ships.

Once tracking has been provided, the order is in transit and cannot be modified. You can still return the product under our 30-day return policy once it arrives.

Yes. Most operators can install rubber tracks in 30–60 minutes per track with basic tools. The general process is:

1. Release track tension completely
2. Slide the old track off the rear idler
3. Position the new track over the sprocket and rollers
4. Slide the track onto the rear idler
5. Re-tension to manufacturer specifications

We recommend having a second person to help guide the track during installation. If you're not comfortable doing it yourself, most equipment dealers or mobile mechanics can install tracks on-site.

For most machines, you'll need:

• Grease gun (to release and reset track tension)
• Socket set or wrenches (for tensioner access)
• Pry bar (to help guide the track)
• Safety gloves and eyewear

Some machines have hydraulic tensioners that release automatically. Check your operator's manual for model-specific instructions.

Replace your rubber tracks when you notice:

• Worn lugs: Tread depth less than 1/4" remaining
• Cracks or dry rot: Visible cracking in the rubber surface
• Chunking: Missing pieces of rubber from the tread
• Exposed cords: Steel cords visible through the rubber
• De-tracking: Track frequently coming off the undercarriage
• Excessive vibration: Ride quality noticeably degraded

Running worn tracks risks damage to your undercarriage components, which are far more expensive to replace.

Track life depends on your application, terrain, and operating habits. Typical ranges:

• Light duty (landscaping, grading): 1,500–2,000+ hours
• Medium duty (general construction): 1,000–1,500 hours
• Heavy duty (demolition, rock, concrete): 600–1,000 hours

Proper tensioning, avoiding excessive spinning, and matching your tread pattern to your terrain will maximize track life.

Proper tension is critical for track life and performance. General guidelines:

• Check tension weekly or every 50 operating hours
• Tracks should have 1–2 inches of sag at the midpoint between the front idler and rear sprocket
• Adjust tension when the machine is on level ground
• Never over-tension—this accelerates wear on all undercarriage components

Refer to your machine's operator manual for model-specific tension specifications.

All TrackTECH rubber tracks include an 24-month warranty covering defects in materials and workmanship under normal use. This includes:

• Steel cord separation or breakage
• Guide lug detachment
• Premature rubber delamination
• Manufacturing defects

Each order includes a warranty certificate documenting your coverage period and claim process.

The warranty does not cover damage caused by:

• Improper installation or tensioning
• Running on worn or damaged undercarriage components
• Impact damage, cuts, or punctures from debris
• Chemical exposure or fire
• Normal wear and tear

De-tracking (the track coming off the machine) is typically caused by improper tensioning or worn undercarriage components and is not considered a manufacturing defect.

To file a warranty claim:

1. Email support@newrubbertrack.com with your order number
2. Include photos showing the defect or failure
3. Describe the issue and your machine's operating conditions

Our team will review your claim within 2 business days and provide next steps. If approved, we'll ship a replacement track at no charge.

We offer free returns within 30 days of delivery for unused tracks in their original packaging. To initiate a return:

1. Contact us at (850) 816-7898 or email support@newrubbertrack.com
2. We'll provide a return authorization and shipping instructions
3. Ship the track back (customer pays return shipping for non-defective returns)
4. Refund processed within 3–5 business days of receiving the return

Tracks that have been installed or show signs of use are not eligible for return unless defective.

Yes. TrackTECH warranties remain valid for the full 24-month coverage period regardless of equipment ownership. If you sell your machine, the warranty transfers to the new owner automatically. Keep your warranty certificate with the equipment documentation.

Each tread pattern is engineered for specific terrain and applications:

C-Block: Heavy, reinforced lugs for maximum durability on rock, concrete, and demolition sites. Best for abrasive surfaces where impact resistance matters most.

Zig-Zag: Alternating chevron design provides excellent all-around traction. Self-cleaning channels shed mud and debris. The industry standard for skid steers and CTLs.

Multi-Bar: Dense, low-profile tread minimizes ground disturbance. Ideal for landscaping, golf courses, and finished surfaces where turf protection is critical.

Directional: Forward-angled lugs optimized for straight-line traction. Preferred for mini excavators in trenching and precision digging.

Visit our Tread Pattern Guide for detailed comparisons.

All TrackTECH rubber tracks use continuous steel cord reinforcement—not overlapping cables or fabric. The steel cords run the full length of the track in a single, unbroken loop.

This "endless" winding process eliminates weak points where traditional jointed cables can separate under load. The result is superior tensile strength, consistent pitch, and significantly longer track life.

Our tracks are made from a proprietary blend of 100% virgin natural and synthetic rubber. This compound is specifically formulated for:

• Cut resistance: Withstands sharp rocks and debris
• UV stability: Resists sun damage and dry rot
• Temperature flexibility: Performs in extreme heat and cold
• Abrasion resistance: Maximizes tread life on hard surfaces

We do not use recycled rubber or fillers that compromise track performance.

Yes. We carry rubber tracks for all compact construction equipment including:

• Mini Excavators: All sizes from 1-ton to 10-ton class
• Compact Track Loaders (CTLs): Bobcat, CAT, John Deere, Kubota, etc.
• Skid Steers: Track conversion kits and replacement tracks
• Multi-Terrain Loaders: ASV, Terex, and similar

Use our Track Finder to search by equipment type, brand, or track size.

We're here to help:

• Phone: (850) 816-7898
• Email: support@newrubbertrack.com
• Hours: Monday–Friday, 8am–5pm Central
• Location: 216 Mountain Dr, Destin, FL

Every inquiry is handled by a real equipment specialist—no call centers or automated runarounds. We typically respond to emails within a few hours during business days.