Return & Refund Policy

Last updated: August 7, 2026

Most new, unopened, unused, and unaltered items may be returned within 90 days of delivery, subject to the conditions below.

Return Authorization Required

Contact TrackTECH before returning any product. Returns sent without prior authorization or to an unauthorized address may be refused.

To request a return, provide:

• Your order number

• The product you want to return

• The reason for the return

• Photographs of the product and packaging when requested

TrackTECH will provide return instructions and the correct return destination after reviewing the request.

Return Condition

Returned products must be:

• New and unused

• Uninstalled and unaltered

• Complete with all included parts

• Properly packaged for transportation

• Returned in their original packaging or on the original pallet when reasonably possible

Products that have been installed, operated, modified, damaged, improperly packaged, or returned incomplete may be refused or receive a reduced refund.

Return Shipping

Customers are responsible for return shipping costs unless the return results from an incorrect, defective, or damaged item supplied by TrackTECH.

Do not arrange return freight or ship a product back until TrackTECH provides authorization and instructions.

Incorrect Fitment

Customers must provide accurate machine, model, serial-number, part-number, and track-size information when requesting fitment assistance.

If TrackTECH supplies an incorrect product after receiving complete and accurate fitment information, TrackTECH will work with the customer to correct the order and cover reasonable return shipping.

If incorrect or incomplete information was supplied by the customer, the customer may be responsible for return shipping and replacement-shipping costs.

Non-Returnable Items

The following items may not qualify for return:

• Installed, used, altered, or damaged products

• Custom, made-to-order, or specially sourced products

• Products marked final sale or non-returnable before purchase

• Items missing components or returned without adequate packaging

• Products returned after the applicable return period

Any product-specific return restriction will be disclosed before the order is finalized whenever applicable.

Refunds

Approved returns will be inspected after arriving at the designated warehouse.

Eligible refunds are issued to the original payment method. Refund processing may take up to four weeks from the date the customer gives the shipment to the return carrier. This period can include:

• Return transit time

• Warehouse receipt and inspection

• Internal refund processing

• Processing by the customer’s bank or payment provider

Original expedited, accessorial, international, or other non-standard shipping charges are not refundable unless the return resulted from our error.

Defective or Damaged Products

Contact TrackTECH promptly if an item arrives incorrect, defective, damaged, or incomplete. Keep the product and all packaging until the claim has been reviewed.

Defects covered by a product warranty may be handled under the applicable warranty instead of this return policy. Warranty coverage does not automatically include labor, equipment downtime, lost income, or other consequential expenses.

Exchanges

Contact us if you need a replacement product. Depending on availability and fulfillment status, an exchange may be handled as a return and a separate replacement order.

Contact Us

Phone: (850) 816-7898
Email: sales@newrubbertrack.com