Our Service Commitments

Reliable support before, during, and after your order.

  • Responsive Help

    Fast help for quotes, fitment, shipping, and product questions.

  • Same-Day Solutions

    Quick answers when you need help keeping equipment moving.

  • Transparent Support

    Straightforward updates on orders, shipments, fitment, and next steps.

  • Warranty Guidance

    Comprehensive warranty and after-sales service for peace of mind.

Support Center

How Can We Keep Your Fleet Moving?

Welcome to the TrackTECH Support Center. We know that when your machine is down, every hour costs you money. Whether you need help verifying the right track size for your compact track loader (CTL) or want to review our industry-leading warranty, you'll find the resources you need below.

Track Fitment & Sizing Assistance

Never guess your track size. Our fitment experts are here to ensure you get the exact OEM-spec track for your Bobcat, Kubota, John Deere, CAT, or other heavy equipment.

  • Make & Model Lookup: Need help finding your specific machine? Message our support team with your make and model for an instant fitment verification.
  • How to Measure Your Track: Learn how to read your current track size (Width x Pitch x Links) to ensure a perfect match.
  • Tread Pattern Guide: Get advice on choosing the right tread (C-Lug, Block, Multi-Bar) for your specific terrain—from mud and clay to sensitive turf.

Freight Delivery & Shipping Logistics

Heavy parts require heavy-duty logistics. We streamline the process to get you back to work faster.

  • Hassle-Free Freight: We ship directly from our extensive inventory of all sizes to your shop or job site.
  • Transit Times & Tracking: Learn about our fast delivery options and how to track your pallet once it leaves our warehouse.

24-Month Warranty Protection & Returns

TrackTECH rubber tracks are built with continuous steel cords and precision forged steel guides. Because we believe in our heavy-duty construction, we back it up.

  • Submit a Warranty Claim: Review the coverage details of our 24-Month / 1,000-Hour Pro-Rated Warranty and start a claim.
  • Return Policy: Ordered the wrong size? Review our straightforward return and exchange process.

Bulk Orders & Personalized Quotes

Managing a large fleet? We offer competitive pricing and personalized quotes for contractors replacing tracks on multiple skid steers, mini-excavators, or CTLs. Contact our sales support team today to lock in the best value per operating hour.

Quick Support Links

Find quick access to our key support services and helpful resources, all in one place.

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    Leave a Review

    Help other contractors buy with confidence.

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    Get a Quote

    Request free quote on tracks and parts.

  • Track Your Order - image 1 - TrackTECH Track Your Order - image 2 - TrackTECH

    Track Your Order

    Get shipment, freight, and delivery help.

  • Heavy Duty Rubber Tracks - image 4 - TrackTECH Heavy Duty Rubber Tracks - image 3 - TrackTECH

    Upgrade Your Equipment

    See real customer installs and upgrades.

Your Questions, Answered

Find quick answers to our most common questions.

See All FAQs

Order & Shipping

1. How can I track my order?

You’ll receive a tracking number by email once your order is shipped. Use it on our website or the carrier’s site to check your delivery status.

2. How long does shipping take?

Most orders are delivered within 1–3 business days.

3. Do you offer international shipping?

We currently ship within the Lower 48 United States only. We do not ship to Alaska, Hawaii, or international locations at this time.

4. Can I change or cancel my order?

Contact us as soon as possible. If your order has not shipped yet, we’ll do our best to make changes or cancel it before it leaves the warehouse. If it has already shipped, we can reroute it back to our warehouse free of charge.

5. What payment methods do you accept?

We accept major credit cards, Shop Pay, PayPal, Apple Pay, Google Pay, Amazon Pay, and other secure payment options at checkout.

Product & Returns

1. What is your return policy?

We accept returns within 30 days of delivery on unused, uninstalled products in original or equivalent protective packaging.

To start a return, contact us before sending anything back. Approved returns will receive return instructions and a prepaid return label. Refunds are processed after the product is received and inspected, usually within 7–10 business days.

A restocking fee of up to 15% may apply unless the return is due to our error. Installed, used, custom, special-order, or damaged-by-use products are not eligible for return.

2. Are your products covered by warranty?

Yes. Our rubber tracks are backed by a 24-month warranty against manufacturer defects. Warranty coverage does not apply to normal wear, improper installation, machine damage, misuse, or operation outside recommended conditions.

If you believe there is a warranty issue, contact us with your order number, machine model, photos, and a description of the problem so we can review it quickly.

3. Do you offer discounts for bulk purchases?

Yes. Bulk pricing may be available for multi-track orders, fleet purchases, contractor accounts, and repeat buyers. Contact us with the machine models, track sizes, quantities, and delivery location, and we’ll put together the best available pricing.

4. Is my personal information secure?

Yes. We use secure checkout and trusted payment providers to help protect your payment and order information. We only use your information to process orders, provide support, arrange shipping, and communicate with you about your purchase.

5. How can I contact customer support?

You can call or text us at (850) 816-7898, email sales@newrubbertrack.com, or use the contact form on our website. For the fastest help, include your machine make, model, track size, order number, and delivery ZIP code if available.

Connect with a tech

Have questions or need assistance? Our team is ready to help you anytime.