TRACKTECH SUPPORT

Resources

Practical rubber track and undercarriage resources for compact equipment owners, contractors and fleets.

Rubber track, tread, undercarriage, warranty and shipping resources for contractors and compact equipment owners.

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Reliable support before, during, and after your order.

  • Responsive Help

    Fast help for quotes, fitment, shipping, and product questions.

  • Same-Day Solutions

    Quick answers when you need help keeping equipment moving.

  • Transparent Support

    Straightforward updates on orders, shipments, fitment, and next steps.

  • Warranty Guidance

    Comprehensive warranty and after-sales service for peace of mind.

Resources

Answers That Keep You Moving

Practical guides for choosing, installing, and maintaining replacement rubber tracks. Find the right information before you buy—and expert help when you need it.

Find the Right Track

Start with your equipment make and model, then confirm track size and tread pattern. Use the Rubber Track Finder.

Choose the Right Tread

Learn how different tread patterns perform on dirt, gravel, pavement, mud, and mixed jobsites. Explore the tread guide.

Protect Your Undercarriage

Review track installation, tension, wear, and maintenance practices before putting your equipment back to work. Read the installation guide.

Warranty & Support

Understand our 24-month certified warranty and the documentation needed for claims. View warranty support.

Quick Support Links

Find quick access to our key support services and helpful resources, all in one place.
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    Get shipment, freight, and delivery help.
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Your Questions, Answered

Find quick answers to our most common questions.
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Order & Shipping

1. How can I track my order?

You’ll receive a tracking number by email once your order is shipped. Use it on our website or the carrier’s site to check your delivery status.
2. How long does shipping take?

Most orders are delivered within 1–3 business days.

3. Do you offer international shipping?

We currently ship within the Lower 48 United States only. We do not ship to Alaska, Hawaii, or international locations at this time.
4. Can I change or cancel my order?

Contact us as soon as possible. If your order has not shipped yet, we’ll do our best to make changes or cancel it before it leaves the warehouse. If it has already shipped, we can reroute it back to our warehouse free of charge.
5. What payment methods do you accept?

We accept major credit cards, Shop Pay, PayPal, Apple Pay, Google Pay, Amazon Pay, and other secure payment options at checkout.

Product & Returns

1. What is your return policy?

We accept returns within 30 days of delivery on unused, uninstalled products in original or equivalent protective packaging.

To start a return, contact us before sending anything back. Approved returns will receive return instructions and a prepaid return label. Refunds are processed after the product is received and inspected, usually within 7–10 business days.

A restocking fee of up to 15% may apply unless the return is due to our error. Installed, used, custom, special-order, or damaged-by-use products are not eligible for return.
2. Are your products covered by warranty?

Yes. Our rubber tracks are backed by a 24-month warranty against manufacturer defects. Warranty coverage does not apply to normal wear, improper installation, machine damage, misuse, or operation outside recommended conditions.

If you believe there is a warranty issue, contact us with your order number, machine model, photos, and a description of the problem so we can review it quickly.
3. Do you offer discounts for bulk purchases?

Yes. Bulk pricing may be available for multi-track orders, fleet purchases, contractor accounts, and repeat buyers. Contact us with the machine models, track sizes, quantities, and delivery location, and we’ll put together the best available pricing.

4. Is my personal information secure?

Yes. We use secure checkout and trusted payment providers to help protect your payment and order information. We only use your information to process orders, provide support, arrange shipping, and communicate with you about your purchase.
5. How can I contact customer support?

You can call or text us at (850) 816-7898, email sales@newrubbertrack.com, or use the contact form on our website. For the fastest help, include your machine make, model, track size, order number, and delivery ZIP code if available.

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